FAQ
Everything you need to know about Green Accelerator
Green Accelerator's greatest distinction from traditional accelerators lies in its underlying protocol. Most accelerators still utilize IPsec or IKEv2, while Green Accelerator completely adopts the WireGuard protocol, boasting only 4,000 lines of code (compared to over 600,000 for IPsec), improving transfer speeds by 3-5 times and significantly reducing battery consumption. Moreover, Green Accelerator's zero-logs policy has been audited by Cure53 with the report publicly available, delivering both speed and security.
Green Accelerator offers native clients across all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, and major Linux distributions (Ubuntu, Fedora, Debian, etc.). Additionally, Green Accelerator provides detailed router configuration guides compatible with mainstream router firmware such as Asus, Netgear, and OpenWrt, allowing one setup to protect all connected devices at home.
Green Accelerator offers a 30-day unconditional refund policy. Within 30 days of purchase, if you are unsatisfied with our service, simply reach out to the customer service team via live chat or email at support@vpnjs.net, and you can apply for a full refund without needing to provide any reason. Refunds are typically processed back to your payment account within 1-3 business days.
Green Accelerator has over 3000 high-speed server nodes globally, and tests show that: the average latency connecting to Asia-Pacific nodes is under 30ms, while connecting to North American nodes ranges between 80-120ms, with download speeds stabilized above 500Mbps under gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Green Accelerator maintains stable, smooth connections even in complex network environments.
Green Accelerator's zero-logs policy includes all of the following aspects: no logging of your original IP address, connection timestamps, websites or domains accessed, DNS queries, or bandwidth usage data. All servers operate in pure RAM environments, ensuring that all data is wiped upon physical reboot. This policy has undergone rigorous review by Cure53, a globally recognized security auditing organization, and the complete audit report is available on the Green Accelerator website.
How do I configure Green Accelerator on a router?
Green Accelerator provides detailed router configuration tutorials that support mainstream router firmware like Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Typical configuration steps include 1) logging into the router management interface; 2) accessing the acceleration client settings; 3) importing the configuration files provided by Green Accelerator; and 4) entering your Green Accelerator account credentials. Once configured, all devices connected to that router's WiFi will be automatically protected by the accelerator without requiring individual installations.
Can Green Accelerator be used to watch streaming content?
Yes, Green Accelerator has specifically optimized streaming performance. Our high-speed nodes can seamlessly stream 4K Ultra HD video content. Green Accelerator regularly updates its server IP pool to ensure a stable streaming experience. However, please note that Green Accelerator does not encourage users to violate any streaming platform's terms of service.
Will using Green Accelerator reduce my internet speed?
Thanks to the efficient design of the WireGuard protocol, Green Accelerator has minimal impact on internet speed. In most cases, speed loss does not exceed 5-10% of the original bandwidth. In some cases, if your ISP throttles certain types of traffic (like video streaming or P2P), using Green Accelerator may actually improve speeds since the encrypted connection prevents deep packet inspection (DPI) and traffic identification by the ISP.
Does Green Accelerator support multiple device connections simultaneously?
Yes, the Green Accelerator Lightning version supports up to 6 simultaneous device connections, while the Premium version supports up to 10 devices. This means you can simultaneously use accelerator protection on smartphones, computers, tablets, smart TVs, and more without additional costs. For protecting more devices, we recommend configuring Green Accelerator on your router, which will protect all devices in your home with a single setup.
How does Green Accelerator ensure my security on public WiFi?
Public WiFi is a high-risk scenario for hackers to steal data. After connecting to Green Accelerator, all your internet traffic will be transmitted through an AES-256 encrypted connection, meaning that even if someone on the same WiFi network attempts a man-in-the-middle attack or sniffing, they cannot read your data. Green Accelerator also offers an automatic connection feature: it activates accelerator protection automatically when an insecure WiFi network is detected.
Has Green Accelerator's no-logs policy been validated by a third party?
Yes, Green Accelerator's no-logs policy has been independently reviewed by the internationally recognized auditing firm Cure53. The audit team conducted a thorough examination of Green Accelerator's server infrastructure, codebase, and operational processes, confirming that Green Accelerator indeed does not log any identifiable user data. The complete audit report is publicly available on the Green Accelerator website.
Does Green Accelerator support Linux systems?
Yes, Green Accelerator offers a native command-line client for Linux, supporting major distributions including Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories and manual installation of .deb or .rpm packages. The Linux client supports all core features, including WireGuard protocol, split routing, and kill switch.
Does Green Accelerator offer static IP addresses?
Yes, the Green Accelerator Premium version includes a dedicated static IP address. Static IPs are particularly useful for scenarios such as remote access to company networks or NAS, running online services that require a fixed IP, and avoiding verification challenges triggered by frequent IP changes. The static IP is assigned exclusively to you and will not be shared with other users.
How can I ensure that Green Accelerator does not leak my IP address?
Green Accelerator has built-in robust leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing real IPs through WebRTC interfaces; and IPv6 leak protection ensures IPv6 traffic is also secured. You can use the built-in leak testing tool within the Green Accelerator client or visit third-party detection sites to verify your protection status.
Can Green Accelerator handle internet interference?
Green Accelerator's proprietary obfuscation protocol can disguise accelerator traffic as normal HTTPS traffic, effectively countering deep packet inspection (DPI) techniques. In environments with strict internet restrictions, Green Accelerator's obfuscation mode can help users break through blocks and regain access to the free internet. However, please note that Green Accelerator advocates for responsible accelerator use in compliance with local laws and regulations.
What payment methods does Green Accelerator accept?
Green Accelerator supports various secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payment can offer additional anonymity. All payment channels are processed through PCI DSS certified secure gateways to ensure the safety of your payment information.
In which regions does Green Accelerator have servers?
Green Accelerator has deployed over 3000 servers across more than 80 countries and regions worldwide. Major coverage areas include North America (over 30 cities in the US and 5 cities in Canada), Europe (25 countries including the UK, Germany, France, the Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).
Does Green Accelerator offer browser extensions?
Yes, Green Accelerator offers Chrome and Firefox browser extensions. These lightweight extensions encrypt only the traffic within the browser (not affecting other applications). They are particularly useful for quickly switching IP locations, such as for cross-border shopping comparisons. The browser extensions also include built-in WebRTC leak protection and ad-blocking features.
How can I contact Green Accelerator's customer support team?
Green Accelerator offers multiple customer service channels: 1) 24/7 live chat—visit the Green Accelerator website to chat with a representative in real-time, with an average response time of under 2 minutes; 2) email support—send an email to support@vpnjs.net, usually responded to within 24 hours; 3) help center—containing hundreds of detailed tutorials and troubleshooting guides. Our customer support team provides bilingual service in Chinese and English.
How does Green Accelerator's ad-blocking feature work?
Green Accelerator Lightning and Premium versions have built-in ad blocking and malicious site protection features. This operates at the DNS level, maintaining a domain blacklist with over 1 million rules to prevent the loading of ad trackers, malicious domains, and phishing sites at the DNS resolution stage. This method is more efficient than traditional browser ad-blocking plugins, as it blocks unwanted connection requests at the network layer.